Shipping policy


Thank you for shopping with KONMER. We strive to get your collection to you as quickly and efficiently as possible.

Processing & Timeline

  • Standard Orders: Most orders are processed and dispatched within 48 hours.

  • Personalized Items: Please allow additional time for items tailored specifically for you.

  • Split Shipments: To ensure you receive your items as soon as possible, orders containing both personalized and non-personalized items will be split. Standard items will be shipped first, followed by your personalized pieces once they are ready.

  • Mixed Orders: If your order includes a mix of categories (such as personalized items or Gold jewellery), please note that items may arrive in separate packages at different times.

Shipping & Return Charges

  • Complimentary Shipping: We are pleased to offer Free Shipping on all orders worldwide, with no minimum purchase required.

  • Hassle-Free Returns: We provide Free Returns on all eligible items. If you need to send something back, you will not be charged for the return shipping costs.

Order Tracking

Stay updated on your journey with us. Once your order has been handed over to our courier partner, you will automatically receive tracking details via:

  • WhatsApp

  • Email

  • SMS

If you have any questions regarding your delivery or how to initiate a free return, please contact our support team with your order number.